Legal
Terms of Service
These terms govern the transport and logistics services provided by Kanagenthiran Transport Services Pty Ltd. Please read them carefully before booking with us.
1. Agreement to these terms
By requesting a quote, placing a booking, consigning goods to us, or using our website, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use our services. These terms apply together with any written quotation, booking confirmation or agreed schedule of rates we issue to you. Where a quotation or booking confirmation conflicts with these terms, the document most recently issued will prevail to the extent of the inconsistency.
2. Who we are
Kanagenthiran Transport Services Pty Ltd (ABN 83 703 581 971) is a transport and logistics company based in Melbourne VIC. We provide freight cartage, palletised delivery, linehaul, last-mile delivery and related logistics services to businesses and individuals across Melbourne and greater Victoria. References to "we", "us" and "our" mean Kanagenthiran Transport Services Pty Ltd. References to "you" mean the customer who books our services or consigns goods to us.
3. Quotes and bookings
All quotes provided by us are estimates based on the information you supply, including freight type, weight, dimensions, pickup and delivery locations, and any special handling requirements. Quotes are valid for the period stated on the quotation, or 14 days if no period is stated. A booking is only confirmed once we accept your instruction in writing and, where applicable, issue a booking confirmation. If the actual details of a consignment differ materially from the information provided at the time of quoting, we may adjust the quoted price before or after carriage.
4. Payment terms
Unless otherwise agreed in writing, payment is due within 14 days of the date of our tax invoice. We may require upfront payment or a deposit for new customers, one-off jobs or high-value consignments. Late payments may attract interest at a reasonable commercial rate, and we may suspend services on any overdue account until outstanding amounts are paid. All prices are quoted in Australian dollars and are subject to GST where applicable. You are responsible for any bank fees, charges or duties arising from your payment method.
5. Cancellation, variations and refused deliveries
If you cancel a booking after our vehicle has been dispatched, or if a pickup fails because the freight is not ready, not accessible or the information you gave us was inaccurate, we may charge a reasonable fee to cover our costs. Changes to a booking should be requested as early as possible and may be subject to additional charges. If a delivery cannot be completed because the receiver refuses the freight, is not present where an attendance is required, or the delivery address is unsafe or inaccessible, we may return the freight to the pickup point or to a depot, and return, redelivery and storage charges may apply.
6. Your obligations as a customer
You warrant that you are either the owner of the goods or are authorised by the owner to consign them to us. You must ensure that all freight is properly and securely packed, labelled and palletised where appropriate for road transport, and that it is fit in nature and condition to be carried. You must not consign dangerous goods, hazardous substances, illegal items, perishables requiring refrigeration (unless expressly agreed), live animals, cash, or items of exceptional value, without our prior written agreement and full written disclosure. You must provide accurate pickup and delivery addresses, contact details and any site access requirements. You indemnify us against any loss, damage or expense we suffer arising from your breach of this clause.
7. Delivery timeframes
Any delivery date or time quoted by us is an estimate only. We will always use reasonable commercial efforts to meet agreed timeframes, but time is not of the essence in these terms unless we expressly agree otherwise in writing. Deliveries within metropolitan Melbourne are generally scheduled within agreed windows, while linehaul and regional runs to greater Victoria may be subject to weather, road and traffic conditions beyond our control.
8. Our liability and the Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any right, remedy or guarantee conferred on you by the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified by agreement. Where the Australian Consumer Law applies and we are a supplier of services to you as a consumer, we are required to provide our services with due care and skill, and services must be reasonably fit for the purpose you made known to us and supplied within a reasonable time.
For business customers acquiring services not of a kind ordinarily acquired for personal, domestic or household use, and to the extent permitted by law, our liability for any loss or damage arising from the services is limited, at our option, to the supplying of the services again or the payment of the cost of having the services supplied again.
Subject to the paragraph above and to the extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, loss of business opportunity, loss of contract, or loss arising from delays in delivery, howsoever caused.
9. Goods in transit
We carry goods with reasonable care and skill and maintain appropriate insurance arrangements for our operations. If you require specific transit insurance for your goods, please raise this before booking so we can discuss the arrangements available. Certain categories of freight may be excluded from carriage or require written agreement before acceptance.
10. Force majeure
We are not liable for any failure or delay in performing our obligations to the extent that it results from events beyond our reasonable control, including extreme weather, flood, fire, road closures, industrial action, mechanical breakdown not caused by our negligence, pandemics, government restrictions, or failures of third-party suppliers or infrastructure.
11. Subcontracting
We may engage subcontractors to perform part or all of the carriage. Where we do so, we remain responsible to you for the performance of the services, and these terms continue to apply.
12. Privacy
We handle personal information in accordance with our Privacy Policy, which forms part of these terms. Our Privacy Policy explains what information we collect, why we collect it, and how you can contact us about your personal information.
13. Website content
The content of this website is provided for general information about our services. While we take reasonable care to keep it accurate and up to date, we do not warrant that the website will always be available or free of errors, and website content does not form part of any contract for services except where expressly incorporated into a written quotation or booking confirmation.
14. Disputes and governing law
If you have a concern about our services, please contact us first so we can work through it with you directly and in good faith. These terms are governed by the laws of Victoria, Australia, and the parties submit to the jurisdiction of the courts and tribunals of Victoria. Any provisions of these terms that by their nature survive termination or completion of the services will continue in force.
15. Changes to these terms
We may update these Terms of Service from time to time. The current version will always be published on this page, and the version in force at the time you place a booking will generally apply to that booking. Significant changes will be flagged on this page with a revised "last updated" date.
16. Contact us about these terms
Questions, notices or requests relating to these Terms of Service can be sent to ceo@kanagenthirantransportseau.space. You can also reach us through our contact page. We aim to respond to all enquiries within two business days.
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